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Data protection and privacy


Published: 10/05/2018 Read Time: 4 minutes Print this document

The Research Design Service South West (RDS SW) is funded by the National Institute for Health and Care Research (NIHR) to provide research design advice in health and social care research in the South West of England.

We comply fully with the UK General Data Protection Regulation (UKGDPR), and the Data Protection Act 2018.

When you contact the RDS South West we may ask you for your contact details, which include your name and a method of contact such as your address. This personally identifiable information is stored securely by the RDS South West and only members of the RDS South West staff are able to access this information. No personally identifiable information provided to the RDS South West will be passed on or otherwise distributed to any third party (any organisation or person outside the NIHR) by RDS South West staff, except where individual consent has been sought and granted.

All information that you provide us with will be treated in the strictest confidence. Your contact details are collected to facilitate our advice provision. We may also contact you to evaluate the service you have received, although you do not have to respond. RDS South West staff may also ask you for other details which may include, for example, your occupation and the organisation at which you are employed. These details will be used for various analyses of the service and in reports to other organisations. The information presented from the analyses will be anonymous and will not be linked to any personally identifiable information.

If you have any questions or concerns about how we manage your information then please contact the Data Protection Officer:

Data Protection Officer (Interim) – Phil Milverton

Information Governance Office
Devonshire House
Riverside Road
EX31 1SW

The Information Commissioner’s Office (ICO) is the body that regulates the Trust under Data Protection and Freedom of Information legislation.  If you are not satisfied with our DPO response or believe we are not processing your personal data in accordance with the law you can complain to the ICO at:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number



Registering your interest in RDS South West events

You can register your interest in RDS South West events on our website and join our distribution list. You can also opt-in to receive further emails about RDS events and services. We will ask you for your contact details which include your name and email address. This personally identifiable information is stored securely by the RDS South West and only members of the RDS South West staff are able to access this information. You can change your mind at any time and unregister by emailing us at


Subscription applies to the RDS South West monthly eBulletin. The information you give will be used solely for the purpose specified at the time of collection and will be passed to a mailing house which will distribute the eBulletin on behalf of the RDS SW. The data cannot be accessed except by those specified above. The RDS SW will solely collect data which is required for the purpose for which it is requested, or which will help to provide a more valuable service for the user.


Anyone subscribing to receive the RDS South West monthly eBulletin can unsubscribe from receiving such information at any time either by following the unsubscribe link contained in the eBulletin, or by emailing

Other information

If you wish to contact the RDS South West to ensure that your contact details are correct and up-to-date or to ask for your contact information to be removed from our records, please contact RDS South West at:

RDS South West Exeter Office, University of Exeter, College House, St Luke's Campus, Heavitree Road, Exeter, EX1 2LU

Telephone: 01392 726724. Email:

Your contact information will be removed from our records, one year after the end of the RDS South West contract period (currently one year from 01/10/2023), unless the information relates to a financial transaction when we are obliged to retain it for up to seven years for auditing purposes.

If we decide to change our Data Protection and Privacy Statement, we will post details of any changes on our website at: This will help ensure that you are always aware of what personal information we collect, how we use it, how long we will retain it for and under what circumstances, if any, we share it with other parties. Please contact us if you require any further information on 01392 726724 or

Please also see our cookie policy.

Last updated: 01 October 2022